When does custom software make sense?
Custom development makes sense when the way you work matters to your service, but existing tools slow the team down. The goal is not software for its own sake. It is less manual work, fewer errors and a process that feels logical to the people using it.
- Critical information is spread across files and tools
- Employees enter the same information more than once
- An off-the-shelf package requires too many exceptions or workarounds
- Customers or partners need a dedicated portal