---
title: "Custom customer portal development | Tixer"
description: "Build a customer portal around your processes. Documents, requests, status and controlled access in one place, integrated where feasible."
image: "https://tixer.be/og-image.webp"
url: "https://tixer.be/en/solutions/customer-portal"
---

[Home](https://tixer.be/en)[Solutions](https://tixer.be/en/solutions)Customer portal

# A customer portal that works with your business.

Give customers or partners one place to view information and take action. The portal follows your process and can complement existing systems when integration is possible.

[Discuss your process](https://tixer.be/en/contact?onderwerp=customer-portal)[Follow a request through the portal](#sectie-2)

Built around your work

**Customer portal**K

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**Information and action in one place**

A portal can make documents, requests and progress visible without duplicating work for your team.

## What customers can do

Content follows the process. A portal can start simply and grow once the need is clear.

### View documents

Share relevant records, files or invoices with the right contacts.

### Submit requests

Collect the right information immediately in a clear form.

### Track status

Show customers what has been received, is in progress or is complete.

### Role-based access

Decide who can see which information and perform which actions.

## A request without duplicate entry

A customer submits a question. The right staff member sees it, processes it within the existing workflow and can return a relevant status to the portal.

1. Customer sends a request
2. The team receives the right information
3. Processing follows internal steps
4. A status or answer becomes visible to the customer

## Connecting existing systems

CRM, ERP or accounting software can remain part of the process. We first assess which data is needed and what technical exchange is available.

### System integrations

See how Tixer designs controlled and reliable data flows.

[Explore: System integrations](https://tixer.be/en/services/system-integrations)

## Continue exploring

Find the detail that matches your question.

[Custom software](https://tixer.be/en/services/custom-software)[System integrations](https://tixer.be/en/services/system-integrations)[Internal tools](https://tixer.be/en/solutions/internal-tools)[Custom web application](https://tixer.be/en/services/web-application-development)

## Frequently asked questions

Clear answers to common questions.

What can a customer portal include?

Documents, requests, orders, invoices, messages and status information are all possible. The content follows your process.

Can the portal connect to CRM or ERP?

Yes, when these systems offer a suitable API or other reliable integration method.

Can customers have different permissions?

Yes. Roles and access rights can determine which people see data or perform actions.

Can customers upload files?

Yes, if document exchange is part of the agreed workflow.

Can the portal be expanded later?

Yes. New functions can be added after defining their additional scope and technical implications.

## What should your customers handle themselves?

Describe their questions and your team's work, and we'll turn that into a suitable first release.

[Discuss your process](https://tixer.be/en/contact?onderwerp=customer-portal)

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