---
title: "Business process automation | Tixer"
description: "Automate business processes with Tixer: requests, approvals and follow-up supported by clear workflow rules, exception handling and system integrations."
image: "https://tixer.be/og-image.webp"
url: "https://tixer.be/en/services/process-automation"
---

[Home](https://tixer.be/en)[Services](https://tixer.be/en/services)Process automation

# Automate business processes without losing control.

Tixer helps companies in Belgium and the Netherlands automate business processes, from requests and approvals to planning and follow-up. We define what starts a workflow, which checks run automatically and when a person must decide.

[Discuss your process](https://tixer.be/en/contact?onderwerp=process-automation)[How to start with one process](#sectie-3)

Built around your work

**Quote request #2481**

- All fields complete
- Known customer
- Within budget
Forwarded automatically

**Request → review → delivery**

Every step has an owner, a status and a clear next action. No one has to reconstruct progress from scattered emails.

## Which business processes can you automate?

Start with recurring work that has clear inputs and a recognisable outcome. These are possible workflows; we agree the exact rules and exceptions together.

### Requests and quotes

A submitted form triggers a check for missing information. A complete request goes to someone who reviews the content and approves the quote.

### Approvals

A new request gets a reviewer according to agreed rules. Work continues only after approval; rejection includes a reason and a response to the requester.

### Planning and follow-up

A status change makes the next task available. An overdue deadline can trigger a reminder; the responsible person assesses delays or changes to the plan.

## Automated where useful, human where needed

A good process doesn't have to run without people. Reviews, exceptions and final approvals can remain in your team's hands.

- _Received_ _In review_ _Approved_  
One current status for each request
- Less duplicate entry across systems
- Visibility into exceptions and errors
- ![](https://tixer.be/_image?href=%2F_astro%2Fselfie-niek.DRn6Z7d_.webp&w=64&h=64&f=webp)![](https://tixer.be/_image?href=%2F_astro%2Fselfie-thian.DAl-Ymb4.webp&w=64&h=64&f=webp)![](https://tixer.be/_image?href=%2F_astro%2Fselfie-jochem.XSgge1Q7.webp&w=64&h=64&f=webp)  
Clear responsibility at each step

## Start with one process

We look at where time is lost, how many variations there are and which applications are involved. That gives us a focused first workflow.

**To do1**

Learn from real users

**In progress1**

Build a useful first version

**Done2**

Map the process and its users

Record rules and exceptions

## Example: from request to approved job

Imagine a customer request that is currently followed up through separate emails. One possible workflow makes the handover between customer, reviewer and delivery team explicit.

If information is missing, the request waits for completion. The workflow shows what is missing and who needs to resolve it. A price discrepancy or another substantive exception goes to a person rather than straight to execution.

1. Trigger: a submitted form creates one request with a unique reference
2. Validation: required fields and agreed conditions are checked
3. Approval: a person reviews the content, price or exceptions
4. Execution: approval releases a task or a handover to the next system

## What happens with errors and exceptions?

Define what must not happen automatically too. A process that only supports the normal path leaves people to handle every exception by hand.

For each process, we agree which failures can be retried safely and which need investigation first. If a handover fails, completed steps must remain visible so that recovery does not create a duplicate job or invoice.

- Missing or invalid data: send it to the responsible person for correction
- Duplicate request: identify it before starting the same job again
- Unavailable system: record the handover and follow an agreed recovery path
- Substantive exception: wait for an explicit human decision

Ticked off  
together

## Automation in practice: OriginArt

For OriginArt, Tixer built a migration and cleanup tool that normalised entry errors during the move from a local archive to browser-based collection management. The original system stayed available throughout the staged transition.

![](https://tixer.be/_image?href=%2F_astro%2Foriginart-logo.DBD6NjEU.webp&w=140&h=28&f=webp)

Operations

OverviewPresentationsArtworksQR labelsExport

Inventory

Artworks

**Overview**Operational view of the collection, relations and rentals.

Search everythingAI chat

Artists**•••**

Artworks**•••**

Relations**•••**

Rentals**•••**

**Collection status**Where the artworks are currently located.
- Available
- Rented
- Maintenance

**Rentals over time**Development of active rentals.

### Read about OriginArt's transition

A concrete example of cleaning and transferring data in stages while daily work continues.

[Read the case: Read about OriginArt's transition](https://tixer.be/en/cases/originart-collection-management)

## Continue exploring

Find the detail that matches your question.

[Custom software](https://tixer.be/en/services/custom-software)[System integrations](https://tixer.be/en/services/system-integrations)[Internal tools](https://tixer.be/en/solutions/internal-tools)[Replace Excel with software](https://tixer.be/en/insights/replace-excel-with-software)[OriginArt](https://tixer.be/en/cases/originart-collection-management)[Cases](https://tixer.be/en/cases)

## Frequently asked questions

Clear answers to common questions.

What is business process automation?

Process automation uses software to carry out agreed steps when something happens, such as a submitted request or a status change. Software checks information and prepares tasks. Decisions that need judgement can remain with people.

How does process automation differ from system integration?

An integration exchanges data between applications. Process automation also defines what should happen with that data: validate it, assign a task, wait for approval or start the next step. A workflow can use one or more integrations to do this.

Which business processes can be automated?

Recurring processes with recognisable steps, data and decision rules are good candidates, including requests, approvals, planning and follow-up.

Does everything have to run automatically?

No. People can keep reviewing and approving decisions. Software makes sure information and tasks reach them at the right moment.

Can existing systems be involved?

Often, yes, if those systems offer a suitable API, export or another reliable way to exchange data. We check that first.

How do we choose the first process?

We look at repetition, time lost, errors and the value of improvement. A focused process is often the best starting point.

How long does automation take?

It depends on the rules, exceptions and systems involved. After analysis, we can define a concrete first release.

## What work does your team repeat every day?

Walk us through the current steps and we'll explore what could work better.

[Discuss your process](https://tixer.be/en/contact?onderwerp=process-automation)

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